Terms & Conditions
Terms & Conditions

TERMS AND CONDITIONS

All hotel services are provided by Inglewood House Ltd, head office located at 9 Gladstone Place, Stirling, FK8 2NN United Kingdom, Tel. 01786 479484 with business registration number 476328.

RATES

Pre Paid Rates

Rates include VAT at 20%. Changes to VAT may be reflected in the price at the time of arrival.

Bookings must be fully prepaid at the time of booking with a valid credit or debit card.

We accept all major credit and debit cards.

Changes can be made to your booking, but are subject to the following terms:

All cancellations are made in accordance with the cancellation terms of the rate booked.

Pre Paid Rates are non-refundable and non-transferable and full pre-payment will be forfeited.

Best Flexible Rates may be cancelled up to 7 days prior to arrival (Best Available rates only), after which a charge for the total night's accommodation shall be payable.

Changes are not available online and can only be made by contacting our reservations team on 01259 216156.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

• Accept the changed arrangements as notified; or

• Make alternative arrangements with Inglewood House; or

• Cancel your reservation and receive a full refund of any monies which you have paid to Inglewood House in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

PAYMENT TERMS

A non-refundable deposit of £50 per room per night or a pre-payment will normally be required and, where required, will be taken, at the time of booking, in accordance with the provisions applying to the product and rate selected by you. In any event, you are required to guarantee your booking with a valid credit or debit card at the time of booking. Payment (where no deposit or prepayment is required or otherwise of any balance due) will be taken upon departure.

In the event of cancellation payment will be taken in accordance with our cancellation terms. See “Cancellations policy”.